Conversational Agents
AI agents that turn conversations into workflow outcomes.
Build agents that answer repeated questions, guide customers, qualify leads, recommend products, collect context, and hand off when a human needs to step in.
Answer questionsGuide customersCapture contextRecommend next stepsRoute requestsHuman handoff
More than chat. A structured path from question to action.
Trigz conversational agents are built for business workflows, not isolated chat answers. They can use approved knowledge, ask clarifying questions, collect structured information, recommend next steps, route requests, and support human handoff.
Answer
Respond to repeated questions using approved FAQs, help docs, product data, policies, or internal knowledge.
Guide
Ask follow-up questions and help users reach the right product, policy, process, or next step.
Qualify
Capture useful context from leads, customers, employees, or internal requesters.
Recommend
Suggest relevant products, services, next actions, or support paths based on configured knowledge.
Route
Move the conversation to the right team, owner, workflow, or next step.
Hand off
Escalate when the request is sensitive, complex, high value, or outside approved knowledge.
Use agents where conversations repeat.
Customer Support
Answer repeated questions, route complex cases, and improve handoff context.
OpenE-commerce
Guide shoppers, answer product questions, generate product content, and follow up on carts.
OpenSales
Capture lead context, qualify interest, and route opportunities faster.
OpenOperations
Classify requests, route work, notify teams, and reduce manual coordination.
OpenInternal Teams
Help employees find answers, follow processes, and route internal requests.
OpenA repeatable workflow pattern for every agent.
A user starts a conversation
The user asks a question, requests help, or shares intent.
The agent identifies the need
The agent detects the topic, intent, and missing context.
Approved knowledge is used
The agent uses configured FAQs, documents, product data, or internal content.
The agent responds
The response can be direct, guided, or structured around next steps.
The workflow takes action
The agent can route, notify, capture details, or hand off to a human.
The team improves over time
Analytics show usage, fallback, handoff, and knowledge gaps.
Control how each agent behaves.
Every agent should be configured around the workflow it supports.
- Agent instructions
- Knowledge sources
- Tone and language
- Clarifying questions
- Fallback behavior
- Human handoff
- Action triggers
- Success metrics
Start from an agent template.
Frequently asked questions
Is this just a chatbot?
No. Trigz conversational agents are designed around workflows, knowledge, actions, and handoff.
Can agents use business knowledge?
Yes. Agents should be connected to approved sources such as FAQs, product data, policies, or internal documents.
Can humans take over?
Yes. Human handoff should be configured for complex, sensitive, or low-confidence requests.
Ready to launch your first conversational agent?
Start with a template, connect knowledge, configure handoff, and test before publishing.